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Title:
Diagnóstico y modelamiento de los procesos de gestión de incidentes y gestión de problemas, mediante la integración de Itil V3.0 y Cobit 4.1 en el área de tecnología de la información de laboratorios Procaps
Author:
Donado Coronell, Adriana Lucía
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Español
Repository:
57
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ITIL
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