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Title:
Utilização do QFD para identificar pontos críticos do processo de entrega domiciliar de jornal: um estudo de caso da empresa Infoglobo Comunicações S.A.
Author:
Rêgo, Bruno Siano
Language:
Portugués
Repository:
73
Subject:
QFD (Desdobramento da função Qualidade)
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Consumidor
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Serviço
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Entrega domiciliar
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Qualidade em serviço
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QFD (Quality function deployment)
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