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Title: Análisis de causas de ineficiencias en servicio al cliente / Analysis of inefficiencies in customer serviceAuthor: Alarcón-Mendoza, Valentina / Sarmiento-Campo, Wendy / Mejía-Quiñones, Jaime / Castaño-Álvarez, Álvaro / Troncoso Palacio, Alexander HumbertoLanguage: InglésRepository: 57Subject: Quality / Customer service / Quality tools / Control charts / Ishikawa diagram / Process capacity
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Title: A systematic procedure to combine the integral management systems in a services sector companyLanguage: InglésRepository: 57Subject: Environment / Industrial Safety / Management System / Occupational Health / Quality / Standards
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Title: Optimization of factors that influence the “settlement” of the concrete in mixer transportAuthor: Parody, Alexander / Ávila, Abel / Gaitán González, Mercedes / Galofre, Marjorie / Wilches Cuadros, María Angélica / Ramírez, Leila / Neira Rodado, Dionicio / Silva, JesúsLanguage: InglésRepository: 57Subject: Settlement / Concrete / Quality / Customer satisfaction / Regression model
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Title: Effect of vacuum pressure on Yamú fish (Brycon amazonicus) meat during cold storage / Efeito da pressão de vácuo na carne de peixe Yamú (Brycon amazonicus) durante o armazenamento refrigeradoAuthor: Castañeda, Daniel / OVANDO, SANDY LUZ / Torregroza Espinosa, Ana Carolina / Suárez Mahecha, HéctorLanguage: InglésRepository: 57
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Title: Organic versus conventional: A comparative study on the shelf life of passion fruit (Passiflora edulis Sims) cropsAuthor: Méndez E.K. / Orrego C.E. / Giraldo G.I.Language: InglésRepository: 61Subject: Physicochemical / Quality / Storage / Tropical fruit
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Title: Design of a model of evaluation and measurement of organizational maturity in project management and application to companies of Colombian´s shipowners / Diseño de un modelo de evaluación y medición de la madurez organizacional en gestión de proyectos y aplicación a compañías de armadores de ColombiaAuthor: De Anais Suarez Y.A.T. / Valencia J.L.T.Language: InglésRepository: 61Subject: Best practices / Continuous improvement / Maturity models / Project management / Quality
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Title: Organizational management for innovation: Petrochemical sector case in Cartagena de Indias (Colombia) / Gestión organizacional para la innovación: Caso sector petroquímico en Cartagena de Indias (Colombia)Author: Camargo L.C.A. / Sepúlveda P.A.Language: InglésRepository: 61Subject: Innovation / Organizational model / Petrochemical / Plastic / Quality
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Title: Quality in management accounting: approach by activities in large companiesAuthor: Machado, M. J. C. V. / Alves, P. C. R.Language: InglésRepository: 73
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Title: EFQM model's implementation, in ANAM's caseAuthor: Freitas, Alice Isabel Rocha eLanguage: InglésRepository: 73Subject: TOM / EFQM / Excellence / Quality / Excelência / Qualidade
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