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Subject: Lean Management Year: 2014

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Title: Aplicação dos princípios lean ao sistema de prestação de serviços de assistência em viagem automóvel
Author: Fonseca, Carlos Manuel Ferreira de Almeida
Language: Portugués
Repository: 73
Subject: Contact centre / Lean / Operações do serviço / Assistência em viagem / Service operations / Road travel assistance

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