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Repository
73
(3)
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Author
Neves, Hélder António
(1)
Simões, Fausto de Carvalho
(1)
Soares, André Gomes de Castro
(1)
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Subject
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
(3)
Facebook
(3)
M Business administration and business economics - Marketing - Accounting - Personnel economics
(3)
Marketing
(3)
Gestão de reclamações
(2)
Imagem de marca
(2)
M31
(2)
Satisfação do cliente
(2)
Branding
(1)
Comunicação organizacional
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2018
(3)
2019
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Year:
2018
Year:
2019
Subject:
Facebook
Subject:
Marketing
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Title:
How the different voices that engage in crisis communications, influence consumers NWOM intentions and corporate reputation during a customer complaint paracrisis occurring on facebook
Author:
Soares, André Gomes de Castro
Language:
Inglés
Repository:
73
Subject:
Customer complaint paracrisis
/
Crisis communications
/
Organizational reputation
/
Webcare
/
Online complaint management
/
Negative word-of-mouth
/
Electronic word-of-mouth
/
Personalization
/
Facebook
/
Rhetorical arena
/
Faith-holders
/
Hate-holders
/
Marketing
/
Telecomunicação
/
Gestão de reclamações
/
Satisfação do cliente
/
Imagem de marca
/
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
/
M30
/
M31
/
M Business administration and business economics - Marketing - Accounting - Personnel economics
Acceder
Title:
Business plan for FC Media Experience
Author:
Simões, Fausto de Carvalho
Language:
Inglés
Repository:
73
Subject:
Social media
/
Facebook
/
Branding
/
Tourism
/
Marketing
/
Estratégias de marketing
/
Turismo
/
Rede social
/
Plano de negócio
/
Trabalho de projeto
/
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
/
M10
/
M Business administration and business economics - Marketing - Accounting - Personnel economics
Acceder
Title:
In the eye of the (fire) storm: better safe or sorry?
Author:
Neves, Hélder António
Language:
Inglés
Repository:
73
Subject:
Online firestorm
/
Social media crisis
/
Crisis communication
/
Crisis management
/
Marketing
/
Gestão de reclamações
/
Facebook
/
Imagem de marca
/
Comunicação organizacional
/
Satisfação do cliente
/
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
/
M31
/
M37
/
M Business administration and business economics - Marketing - Accounting - Personnel economics
Acceder
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