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Year: 2012 Subject: Marketing Subject: Relationship Subject: Relação

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Title: CRM: a importância da relação one-to-one em contexto de crise financeira
Author: Olaio, Sónia Lourenço
Language: Portugués
Repository: 73
Subject: Marketing / Relacional / Relação / Fidelização / Crise / Financeira / Relationship / Loyalty / Financial / Crisis

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Title: Perceptions on complaint management: an overview in the target markets
Author: Pereira, Joana Filipa dos Santos Ferreira
Language: Inglés
Repository: 73
Subject: Reclamações / Marketing / Relação / Perceções / Complaints / Relationship / Perceptions

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