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Year: 2008 Language: Inglés Repository: 73 Document Type: Conferencia Subject: ITIL

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Title: Influential factors on incident management: lessons learned from a large sample of products in operation
Author: Caldeira, J. / Brito e Abreu, F.
Language: Inglés
Repository: 73
Subject: Software development / Empirical Software Engineering / Software Quality / ITIL / Incident Management / Problem Management / Release and Deployment Management / Services Science

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