Title:Total quality management strategic operations system and consumer-user needs evaluation workshop : an holistic approach to needs assessment for total customer satisfaction
Title:Use of customer relationship management systems: Evidence from Higher Education Institutions in Colombia / Uso de sistemas de gestión de relaciones con clientes: evidencias de Instituciones de Educación Superior en Colombia / Sistemas utilizando customer relationship management: Evidências de Instituições de Ensino Superior na Colômbia
Title:Theoretical Approximation for Integral Customer Satisfaction Design Model / Aproximación Teórica para el Diseño de un Modelo Integral de Satisfacción de Cliente