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Subject: TIC Subject: E-government Language: Portugués Year: 2014 Year: 2015

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Title: Reestruturação do atendimento ao cidadão na administração pública : o caso da implementação de uma ferramenta de service desk no Instituto da Mobilidade e dos Transportes, I.P.
Author: Carvalho, Carlos José Afonso de
Language: Portugués
Repository: 73
Subject: Administração pública / E-government / TIC / Service desk / Design thinking / IMT / Public administration / ICT

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