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Subject: Retail Year: 2019 Repository: 21 Language: Inglés

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Title: A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments
Author: Ribamar, J. / Horst ter, E. / Molina, G. / Losada, M. / Amado, M.
Language: Inglés
Repository: 21
Subject: Customer experience / Peer-to-peer interaction / Retail / Word-of-mouth / Bayesian methodology

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