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Subject:
ITIL
Subject:
Forecast
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73
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2016
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Title:
Data Mining aplicado ao ITIL® para previsão do tempo de resolução de incidentes
Author:
Silva, Joao Vasco
Language:
Portugués
Repository:
73
Subject:
ITIL
/
Gestão de incidentes
/
Gestão do conhecimento
/
Tempo de resolução
/
Incidentes
/
DATA MINING
/
Modelos de previsão
/
Incident management
/
knowledge management
/
Incident resolution delay
/
Forecast
/
Predictive models
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