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Subject: Customers Year: 2014

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Title: A gestão das operações nos serviços: caso de estudo pedagógico no double tree by Hilton Lisbon-Fontana Park Hotel
Author: Domingues, Marta Rodrigues
Language: Portugués
Repository: 73
Subject: Serviços / Gestão das operações / Hotel / Clientes / Services / Operations management / Customers

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Title: Enhancers and tools to improve luxury customer experience: hotel managers’ perspective
Author: Veríssimo, M. / Loureiro, S. M. C.
Language: Inglés
Repository: 73
Subject: Experience / Customers / Managers / Luxury / Hotels

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